Frequently Asked Questions

Frequently Asked Questions

Ordering & Payment

Q: Do I need to create an account to order?
A: No! We offer guest checkout for your convenience. Simply add items to your cart and proceed to checkout.

Q: What payment methods do you accept?
A: We accept Bank Transfer and Cash on Delivery (for select regions). PayPal and credit card options coming soon!

Q: Are these genuine software licenses?
A: Yes! We are authorized resellers and all licenses are genuine, legally obtained, and fully supported by the software vendors.

Delivery & Activation

Q: How do I receive my software?
A: Digital products are delivered via email within minutes of payment confirmation. You'll receive download links and license keys.

Q: How do I activate my software?
A: Activation instructions are included with your delivery email. Most products activate automatically with the provided license key.

Q: Can I track my order?
A: Yes! Use our Order Tracking page with your order code and email address to check status.

Products & Licensing

Q: Can I use the software on multiple devices?
A: This depends on the specific product license. Check the product description for details on device limits and user counts.

Q: What happens when my subscription expires?
A: For subscription products, you'll need to renew to continue using the software. We'll send renewal reminders before expiration.

Q: Do you offer volume licensing for businesses?
A: Yes! Contact our sales team at sales@arcana-it.com for enterprise and volume licensing options.

Support & Refunds

Q: What support is included?
A: All products include the vendor's standard support. We also provide purchase and activation assistance.

Q: What is your refund policy?
A: Please see our Refund Policy page for complete details on digital product refunds.